Get Well Loop

Led a human-centered redesign of the clinician experience, enhancing clarity, speed, and usability.

Type
Re-design

Techniques
Research
Information Architecture
Interaction Design
UI / UX Design
Usability Tests
Iteration

Synthesis

Timeline
8 Months

Insights

  1. First responders value communication channel with their patients through Loop

  2. First responders are using the alert system as the highest priority to check in with their patients

  3. First responders tend to stick to their specific workflow (i.e. Checking alerts, responding to comments)

  4. First responders experience satisfaction while tending to the needs of their patients

The Challenge
My goal was to re-design the legacy based application with modern and simple new design with brand new features to improve the clinician and patient relationship.

Overview

Get Well Loop is a clinician dashboard software that helps with managing patients through built-in messaging system and tracking patient’s progress in their healthcare journey. It has served to be a bridge that binds the gap between clinicians and patients with transparency and open communication.

Research

Research Goals

  • Understand the behavior and hospital practices of how users interact with clinician tools to meet the greatest amount of needs for their patients

  • Gather information about positive/negative experience of the users

 

Research Methodologies

  • Primary Research - Research that was done to carried out to answer specific questions

    • Customer Interview - Collect data points on real life experiences

User Interviews - Interviews were conducted to understand user behavior.

Summary

  • Find the common pain points

  • Discover opportunities to streamline process

Demographics

  • Current Loop users

  • Frontline clinicians as well as managerial clinicians

Empathy Map - Based on the data collected from the user interview, it was written into 4 categories: See & Hear, Think & Feel, Saying, and Doing. Doing this helped to gain deeper insight to understanding their experience.

Needs

  1. First responders need real time updates on their patients

  2. First responders need clear representation of the status of their patients so they can efficiently communicate with their patients

  3. First responders need the ability to customize the dashboard to fit their workflow

Design

Wireframes

The process began with brainstorming and sketching different options for the layout. After that was the building of the mid-fidelity wireframes which helped with the information architecture to help the user how to best find information and complete tasks. Finally, different iterations were mocked based on technical feedback.

Mid-fidelity Wireframes

High-fidelity Wireframes

Next Steps

The application is in full development and have gone through usability testing from the users for further improvements.